Doctors are suffering from data overload. More than 7 in 10 said they have more data than they can handle, according to a new Harris Poll for consulting firm ZS. That lament comes as patient portals become more ubiquitous and patients increasingly send data from apps and wearables to providers. The same share of U.S. providers also said they don’t know what to do with all the facts and figures, which can come from health trackers, provider networks and electronic health records systems. “There are things coming from so many directions,” Bill Coyle, report author and global biopharma head at ZS, told Ben. “That’s where that overload or overwhelming feeling is coming from.” Providers often don’t have standards or protocols to help them make sense of it all, said co-author Maria Whitman, ZS’s managing partner of global commercialization strategy and solutions. Providers complaining about the flood of health data while they complain about data silos seems contradictory. But the type of data at play is different, Whitman said, comparing traditional medical records to the sea of new data sources. “There’s this part of interoperability which is just saying, ‘I live in the Philadelphia area, my primary is at Penn, my specialist is at Jefferson. Can they connect the dots or do I have to run my records back and forth?’” Whitman said. “The overwhelming part is as I start looking ahead to a lot more remote monitoring.” The survey of 500 U.S. primary care providers also found that: — Fifty-seven percent said technology flaws are a barrier to having better-connected health care. — An overwhelming majority (86 percent) said a lack of reimbursement for connecting health care is a hurdle. — More than 4 in 5 said consent forms are a hassle. The global view: U.S. providers aren’t alone in their frustration with the deluge of data, but some other countries’ providers reported fewer concerns. The survey also covered primary care providers in the U.K., Germany, Sweden, China and Japan and found that the U.S. had the second-highest rate of providers who said reimbursement was a hurdle to connected health care. Less than half of providers in the U.K. and Sweden reported reimbursement problems, while the vast majority of providers in the other four countries did. In the U.S., providers may find it more difficult to get paid for the time they spend collating and synthesizing patient data, given our fee-for-service system, the authors said.
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