When did the company first start making connections between its business operations and sustainability? In some form or fashion, whether they knew it or not, everybody was doing sustainability. When you think about the energy that it takes to power a network, for example … to use less energy, you buy less energy, which means you save the company money. And a byproduct of that is you reduce emissions. We actually brought in an independent third party to do a SWOT analysis [in 2016] for our company on where we're at on climate change. The climate resiliency program, that really spawned out of that. There are a lot of recommendations … but one of them stood out: it was "Look, you have all these resources at your disposal … network engineers who are best in class, your own IT resources, you have your own weather center. Why don't you combine all this expertise and go find this other expertise that you don't have, like climate scientists, and put a program together and see if you can't better forecast or predict the impact of climate change on your business?" How do you make the business case to make these investments, but also make the data publicly available? On climate resiliency, there's not always a very clean, traditional business case. But there is what I call the common-sense business case. If you're spending tens of millions of dollars a year recovering from severe weather events, that is significant. If you can find a way to cut any of the recovery costs down, that's a good thing. We thought about how hard it was for us to find the data. Let's say we're the most climate-resilient company in the world. If our utilities, if the communities, if the businesses that we all work with in our value chain, if they're not also climate-resilient, it doesn't matter. It's the weakest link type of thing. You really need everybody to be climate-resilient. As much as you could keep it to yourself as a perceived competitive advantage, it just wasn't the right thing to do. Did you and your team find anything that surprised you when you were looking at the data? One of the best uses of the data is to show where you don't have risk because there's a limited amount of resources. What you realize if you follow the data is that some areas along the coast actually don't flood and that's a good thing. If you're talking about a wildfire, less extreme winds is a good thing. If you're talking about a slow-moving hurricane, slow winds is not a good thing. When you look at states that aren't traditionally thought to be at risk for wildfires, although they're not at high risk, there are some at moderate risk that you wouldn't normally think about. There's lots of those types of gems in there.
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